Level 2 Certificate - Customer Services for Health & Social Care Settings

The objectives of this qualification are to help learners:

Entry Requirements
In order to be able to enrol for this course, Learners must meet the following criteria:
- Be aged 19 or over
- Have lived in the UK for the past 3 years
- Have achieved a Grade C (or above) in GCSE English, or a Pass in Functional Skills Level 2.
Course Content
- Unit 01 Preparing to deliver customer service in health and social care settings
- Unit 02 Understand the specific needs of customers accessing health and social care services
- Unit 03 Effective communication for health and social care
- Unit 04 Teamwork in health and social care settings
Progression Next Steps
Learners who achieve this qualification could progress to:
- Level 2 Certificate in Common Health Conditions
- Level 2 Certificate in Awareness of Mental Health Problems
- Level 2 Certificate in Understanding Working in the Health Sector
- Level 2 Certificate in Preparing to Work in Adult Social Care
- Level 2 Certificate in Working in the Health Sector.
Additional Information

This qualification is aimed at
Businesses - care homes particularly
Course Structure

The programme is run entirely online, using a range of virtual teaching and learning strategies, including live interactive webinars. You will need access to a PC/Tablet device and to be available for one full day each week for five weeks.
Assessment Details

All assessment is completed through a series of questions on an online portal.