Do you need urgent help, when Student Services is closed?

Are you worried about yourself, a friend or a relative?

You do not need to be alone; there are places that can help.

Your first port of call should be your GP who will talk to you about what will be most helpful and can refer you to the appropriate source of support.

However, if it is an emergency call the emergency services (dial 999 and ask for the police or ambulance service) or visit Accident and Emergency or a Police Station.

If it is a non-emergency, but you require police presence, call 101

Metropolitan Police website

Please see our Coronavirus page for more information.

If you need to raise a concern about a child or young person under 18 or up to 25 with a learning difficulty or disability, contact the out of hours “Emergency Duty Team”

London Borough of Sutton

CFCS (Children’s First Contact Service)

Telephone: 020 8770 6001

Out of Hours: 020 8770 5000 x 9 and ask for Duty Social Worker

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Sutton Police: 020 8649 0729

London Borough of Croydon

Telephone: 020 8726 6464

Out of Hours: 020 8726 6400 (24 hours)

Daytime Emergency Telephone: 020 8255 2888 (For immediate attention)

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Croydon Police: call 101

London Borough of Merton

MASH (Multi Agency Safeguarding Hub)

Telephone: 020 8545 4226/4227

Out of Hours: 020 8770 5000

Fax:020 8545 4204

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

New Malden Police - 020 7230 1212

London Borough of Lambeth

Telephone: 0207 926 3100

Out of Hours: Tel: 0207 926 5555

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Brixton Police:

020 8649 2025

For any other boroughs, Google the name of the borough and MASH. Contact details will appear.


Helpful Resources


Support for children, young adults and adults including those affected by sexual, emotional and physical abuse.
01708 765200


Help for adults concerned about a child.
0808 800 5000


Line for children to talk about anything. No problem is too big or too small.
0800 1111

Mind- Crisis Messenger

(Text YM to 85258)

The Construction Industry- Helpline

(0345 605 1956)

PAPYRUS / Helpline UK

National charity dedicated to the prevention of young suicide.

(0800 068 41 41)



Challenging Behaviour Foundation

For families & professionals caring for children & adults with severe learning disabilities & challenging behaviour .
0300 666 0126

National Autistic Society

For impartial, confidential advice and support on autism for anyone affected by, or researching autism.
0808 800 4104



The Survivors Trust

Support & advice for anyone who has experienced rape or sexual abuse.
0808 801 0818

MOSAC (Mothers of Sexually Abused Children)

Supporting all non-abusing parents and carers whose children have been sexually abused.
0800 980 1958

National Association for People Abused in Childhood (NAPAC)

Support line for adults who have suffered any type of abuse in childhood.
0808 801 0331



Action on Elder Abuse

Help and advice on all aspects of elder abuse.
080 8808 8141

National Dementia Helpline

Information, support and advice about dementia.

Domestic abuse

National Domestic Violence Helpline

Freephone 24hr national domestic violence helpline.
0808 2000 247



NSPCC dedicated footballers hotline

Free helpline for adults who experiences sexual abuse as a young footballer.
0800 023 2642




Support for people with mild to severe mental health difficulties.
0300 012 0012

Mind infoline

Information on mental health and where to get help.
0300 123 3393




A free helpline for people concerned about their drinking, or someone else’s.
0300 123 1110


Friendly, confidential advice about drugs and drug use.
0300 123 6600




Information, advice, support and advocacy services in England – to help your voice be heard.
0300 456 2370



Victim support

For anyone affected by crime in England or Wales.
0808 1689111


Emotional support for people who are experiencing feelings of distress, despair or suicide.
08457 90 90 90 (24hrs) or use the Free Line 116123

Stop Hate Crime

Reporting + support for victims, witnesses & third parties.
0800 138 1625